There are a number of unauthorized dealers and online retailers selling our products, some of who falsely claim to have been authorized by Prodigy SmartLock. There are also unauthorized dealers who take customer’s orders, charge their credit cards, but do not have our merchandise in stock to deliver.

If you have purchased Prodigy SmartLock products from an unauthorized dealer:

  • We are not obligated to cover your purchased products under our warranty.
  • We may not be able to help you if you have a problem with an unauthorized dealer or online seller.
  • We have no way of determining whether these products are used, refurbished, counterfeited, stolen, or otherwise compromised.

We strongly recommend that you contact Prodigy SmartLock to find the authorized dealer nearest you by simply calling us at (626) 638-3914 or e-mailing us at support@prodigysmartlock.com

PRODIGY SMARTLOCK DOES NOT WARRANTY ANY PRODUCTS PURCHASED THROUGH ONLINE AUCTIONS OR UNAUTHORIZED DEALERS.