What is Prodigy SmartLock™?
Prodigy SmartLock is a new advanced security line of keyless home entry solutions from leading commercial locks manufacturer, TownSteel.  Keeping people in schools, military operations, hospitals and hotels around the world safe for over 25 years, TownSteel, known for their powerfully robust commercial grade designs with high-security features, is bringing the same assurance to home security. Prodigy SmartLock is bringing a new standard of commercial-grade smart access technology and maximum home security keyless locks designed explicitly for the needs of residential homeowners and apartment renters.

Are keyless home entry locks safe?
Yes. If the build specification meets maximum security standards that make it near impossible for potential intruders to physically break the hardware and locking mechanism. Prodigy SmartLock products are commercial grade with hyper-strength engineered design making them virtually indestructible. Additionally, all our locks are tested to1,000,000 cycles – six times what a standard residential lock endures.
When it comes to keyless entry, you must also play your part by keeping your user code safe and protected at all times. Our anti-pry feature can help protect your user codes from onlookers enabling you to key in random digits before and after the entry of your code.  You can also use an RFID keycard or sticker, available with our 4000 product models, which eliminates the need to enter a user code. Our 4000 models also come with dual verification mode activating two user codes or two RFID keycards/stickers to open the door, or a combo of both.

How do I know that Prodigy SmartLock will work with my door?
Prodigy SmartLock keyless home entry locks are compatible with most standard doors:
Door Thickness: 1-3/4”
Backset: 2-3/8” – 2-3/4” adjustable*
*Note: Prodigy SmartLock Cylindrical Lock 2000/4000 models come with 2-3/8” non-adjustable backset
Prodigy SmartLock Intelligent Interconnect with double locking:  4” or 5-1/2” deadbolt center to latch bolt center distance required for this model, and a cut template provided. Depending on your DIY skill level, you may want to consider hiring a professional locksmith should you need to make any adjustments to meet these specifications.
For more information, you can check our complete install guide.

What do I need to install Prodigy SmartLock myself?
Pretty much a screwdriver and a level of DIY know-how will get you up and running.
Prodigy SmartLock Intelligent Interconnect with double locking only:  4” or 5-1/2” deadbolt center to latch bolt center distance required for this model, and a cut template provided. Depending on your DIY skill level, you may want to consider hiring a professional locksmith should you need to make any adjustments to meet these specifications.
For more information, you can check our complete install guide.

How long will self-install take?
Made for any DIY skill level, you should be able to fully complete installation within 15 minutes.
Exception: For the Prodigy SmartLock Intelligent Interconnect with double locking feature,  4” or 5-1/2” deadbolt center to latch bolt center distance is required for this model. A cut template is provided but, depending on your DIY skill level, you may want to consider hiring a professional locksmith should you need to make any adjustments to meet these specifications.
For more information, you can check our complete install guide.

Is there any hardwiring?
No hardwiring is required. Prodigy SmartLock is battery operated using 4 AA batteries with a minimum life expectancy of 1 year under normal working conditions.

How will I know when the batteries need replacing?
A yellow LED low battery warning light will alert you when unlocking the door.  At this point, you will still have hundreds of user code entries before the batteries run out. When the batteries become critically low, the yellow LED light will start to flash, and you should replace batteries immediately.

What if the battery dies and I get locked out?
After receiving low battery alerts, if you do not replace your batteries in time and get locked out, you can use your mechanical key override to enter your home. As soon as you unlock the door and get inside, you should replace your batteries immediately.

Can I get additional RFID Keycards/Stickers?
Yes. If you purchase Prodigy SmartLock Intelligent Interconnect, Motorized Deadbolt or Cylindrical Models 4000, you will automatically receive 2 each of RFID keycard and sticker.  You can purchase more by contacting us at support@prodigysmartlock.com or or (626) 638-3914.

What if the lock breaks?
Prodigy SmartLock locksets are built to hyper-tough commercial grade standards, as well as tested to withstand extreme conditions. It’s not only difficult to break, but it’s virtually indestructible. If, however, your lock does break, or stops working, please contact us immediately support@prodigysmartlock.com or or (626) 638-3914. All our products come with1-year warranty on Electronics, 5-year warranty on Finish, and a 10-year warranty on Mechanical.

What if the numbers on the security keypad wear out?
We rigorously test all our locks to commercial grade standards of strength and resistance to ensure that this won’t happen. But in the unlikely event that it does, contact us at support@prodigysmartlock.com or (626) 638-3914.

How can I keep people from seeing my fingerprint entries on the entry keypad?
Our lockset keypads are designed with a fingerprint resistant finish ensuring that your keyless home access codes are totally protected from attempts to pry and guess your code.

Can the lock be hacked?
We take your security very seriously and engineer our locks to work as hard as possible to provide maximum home security.
Built-in safety features include:

  • Fingerprint resistant keypads
  • Anti-pry cryptographic feature enabling you to hide your code by adding random digits before and after the entry of your user code
  • Dual verification mode (4000 models only) requiring two user codes or two RFID keycards/stickers (or a combo of both) to open the lock
  • Ability to enable or disable previously used guest user codes
  • One time use temporary service codes (2000 models only)

You can also play your part by keeping your user code safe and protected at all times. Do not share your codes with anyone. Protect from onlookers at the keypad when you key in the code. Delete any old and unused user codes or previously used guest or service codes.

Do Prodigy SmartLock locksets support WIFI and bluetooth home access?
Not yet. Our goal is to deliver no-compromise maximum security for keyless home entry. We are currently building and testing new designs to minimize any potential risk factors for WIFI and Bluetooth supported models, and will be introducing in the coming months.

Is my keyless smart lock weatherproof?
Yes. Prodigy SmartLock locksets are fully weatherproof and built to function without difficulty in all weather conditions including extreme rain, snow, sun and humidity.

Where can I purchase Prodigy SmartLock?
You can purchase our products online at amazon.com and the store on our website at prodigysmartlock.com.

Do the locks come in different colors?
Yes.  You can select from a choice of premium finishes – Flat Black, Satin Nickel or Satin Chrome.

How long will my lock last?
Prodigy SmartLock products are ruggedly engineered and built to last a lifetime. Over time, we will introduce new models and new technology and hardware features, but one thing that will never change is our no-compromise maximum security design. So whether you stick with your original lock or want at some point to upgrade to a newer model, you can always count on the same level of maximum home security.

Is there a warranty?
Yes:
1-Year Warranty Electronics
5-Year Warranty Finish
10-Year Warranty Mechanical
Contact us at support@prodigysmartlock.com or (626) 638-3914 for a copy of full warranty details or if you have questions about our warranties.

If you have any other questions, please contact our customer service team at support@prodigysmartlock.com or (626) 638-3914.